Privacy Policy for Rubbish Removal Lewisham
This Privacy Policy explains how Rubbish Removal Lewisham collects, uses, stores and shares personal data when providing our rubbish removal and related services. It applies to all Rubbish Removal Lewisham customers and prospective customers within our service area in and around Lewisham.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who We Are and How to Contact Us
Rubbish Removal Lewisham is a rubbish and waste removal service provider operating in the Lewisham area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers and prospective customers.
If you have questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our usual customer service contact details published on our service materials or provided to you when you book our services.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you enquire about or use our services:
Identification and contact details such as your name, address, telephone number and email address.
Service information such as property access details, collection instructions, descriptions of waste to be removed, preferred dates and times, and any photos you choose to provide to help us assess the job.
Contract and transaction data such as service quotes, bookings, invoices, payment status, and records of services provided at your address.
Financial data necessary to process payments, such as partial card details used by our payment processor and basic billing information. We do not store full card numbers or security codes; these are processed by our chosen payment processor.
Communication data such as emails, messages, phone call notes or other correspondence between you and us, including complaints, feedback, and enquiries.
Technical and usage data such as your IP address, basic device information and details of how you interact with our website or digital services, where relevant. This may be collected via cookies or similar technologies.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quote, make a booking, communicate with us, or pay for our services.
We may collect personal data indirectly from third parties where this is necessary to provide our services, for example from landlords, property managers, letting agents or other parties who arrange rubbish removal at your property. In these cases we only collect the minimum information necessary to perform the service.
We may also collect technical and usage data automatically when you visit our website through cookies and similar technologies, subject to your cookie preferences.
Purposes and Lawful Bases for Processing
We process your personal data on the following lawful bases and for the following purposes:
To provide our services to you, including responding to enquiries, providing quotes, arranging collections, carrying out rubbish removal, issuing invoices and taking payment. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract.
To manage our relationship with you, including handling queries, resolving complaints, and notifying you about changes to our services or terms. The lawful basis is performance of a contract and our legitimate interests in operating our business and maintaining good customer relations.
To keep business and financial records, manage accounts, and meet our tax and legal obligations. The lawful basis is compliance with legal obligations and our legitimate interests in running an efficient and compliant business.
To improve our services, including monitoring usage patterns, carrying out analysis and quality checks, and training staff. The lawful basis is our legitimate interests in developing and improving our services and ensuring a high quality of customer service.
To send you limited service-related or similar marketing communications about our rubbish removal services, where permitted by law. The lawful basis is our legitimate interests in promoting and growing our business, or your consent where this is specifically required. You can opt out of marketing communications at any time.
To protect our business, staff and customers, including the prevention and detection of fraud or misuse of our services and the establishment, exercise or defence of legal claims. The lawful basis is our legitimate interests in protecting our legitimate business interests and legal rights.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors and who provide services that support our operations. These may include:
IT and hosting providers who host our systems, website and data storage.
Payment processing providers who handle card transactions and related financial services.
Customer management and communication service providers who help us manage bookings, schedules, reminders and customer communications.
Professional advisers such as accountants or legal advisers, where necessary for business or legal reasons.
All data processors are required to process your personal data only on our instructions, to keep it confidential and secure, and to comply with applicable data protection laws.
We may also share personal data where we are legally required to do so, for example with law enforcement or regulatory authorities, or where this is necessary for the establishment, exercise or defence of legal claims.
We do not sell your personal data to third parties.
International Transfers
Where any of our service providers or their servers are located outside the United Kingdom, your personal data may be transferred to countries that have different data protection standards. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by relevant authorities or ensuring the recipient is located in a country that has been formally recognised as providing an adequate level of data protection.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
Customer and service records, including contact details, booking history and invoices, are generally retained for a period that allows us to meet tax and accounting requirements, handle any queries or disputes, and demonstrate proper service. This period is usually up to six years after the end of our relationship with you, unless a longer period is required by law.
Communication records, such as emails and call notes, are retained for as long as necessary to respond to your enquiry, manage our relationship, and maintain business records in line with our general retention period.
Technical and usage data collected through our website may be retained for shorter periods, taking into account the purpose for which it was collected and the need for our analysis or security monitoring.
When personal data is no longer needed, we will securely delete or anonymise it.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Removal Lewisham customers and prospective customers within our service area, subject to certain legal limitations and exemptions.
Right of access You have the right to request confirmation of whether we hold personal data about you and, if so, to request a copy of that data along with certain related information.
Right to rectification You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure In some circumstances, you have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we investigate a concern you raise about its accuracy.
Right to data portability In some situations, you have the right to receive certain personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where this is technically feasible.
Right to object You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will respect your objection unless we have compelling legitimate grounds to continue processing that override your interests, rights and freedoms, or where the processing is needed for legal claims.
Rights in relation to automated decision making You have rights to safeguard you against decisions based solely on automated processing, including profiling, that have legal or similarly significant effects on you. We do not normally carry out such automated decision making in relation to our services.
To exercise any of your rights, please contact us using our usual customer contact details. We may need to verify your identity before we act on your request. We aim to respond to all valid requests within one month, or within any other period required by law.
Complaints
If you are unhappy with how we handle your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to do this are available from the authority directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our services, our data processing practices, or applicable law. Any updated version will apply to all current and future use of our services by customers in our service area.
We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
